Welcome to Leigh Family Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
It is very important that you notify the surgery if you cannot attend your appointment, giving us enough notice so that another patient can be booked in who needs it.
If your appointment is with one of our GP’s you MUST cancel at least 20minutes before.
If your appointment is with one of our Nurse’s you MUST cancel at least 1hour before.
If you do not cancel within the guidelines given above then your appointment will be recorded as a DNA – DID NOT ATTEND which the practice monitors very carefully and could result in you being removed from our practice list.
Failing to attend appointments
Surgeries are always under additional pressure to meet the demand of patients requiring appointments. Please be mindful to cancel an appointment if it is no longer required so it can be used for someone else.
Between December 2017 - February 2018 we have had 713 failed appointment, where patients have failed to attend for their booked appointments.
This also increases the pressure on the admin team and clinical team when other patients are having to wait for an appointment.